Refund Policy
Marmeera Homes – Return & Refund Policy
Effective Date: 29 October 2025
Contact:
Email: marmeerahomes@gmail.com
Phone: +91 8999516654 / +91 8999661062
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1. General Policy
Marmeera Homes delivers all orders within 24 hours. Returns or replacements are accepted only for damaged or incorrect items.
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2. Return Window & Proof
Return or replacement must be reported within 24 hours of delivery.
Requests after 24 hours will not be accepted.
A continuous unboxing video and clear photos of the issue are mandatory.
Without proof, no return or replacement will be processed.
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3. Eligible Cases
Product damaged or broken on delivery.
Wrong item, color, or model delivered.
Product completely different from its description or image.
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4. Non-Eligible Cases
Change of mind, dislike, or size/color preference.
Report made after 24 hours or without video proof.
Used, unsealed, or mishandled items.
Minor scratches or natural imperfections.
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5. How to Request
Email: marmeerahomes@gmail.com or contact +91 8999516654 / +91 8999661062 within 24 hours of delivery.
Include Order ID, full name, delivery date, issue details, unboxing video, and photos.
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6. Refund Policy
Refunds are processed only after inspection confirms defect or wrong delivery.
Refunds will be sent to the original payment method within 7–14 business days.
If the issue is from Marmeera Homes, return shipping cost will be covered by us.
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7. Replacement Policy
Replacement will be shipped if stock is available. Shipping timeline depends on availability.
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8. Cancellation Policy
Orders can be cancelled before dispatch for a full refund. After delivery, only the above return/replacement terms apply.
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9. Important Notice
No return or replacement request will be accepted after 24 hours of delivery under any circumstances.
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10. Contact Us
For any return, refund, or replacement query:
Email: marmeerahomes@gmail.com
Phone: +91 8999516654 / +91 8999661062
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Checkout Note (use below product description):
Returns accepted only for damaged or wrong items reported within 24 hours of delivery (with unboxing video proof). No requests accepted after 24 hours.